REFUND POLICY

We have a 24-hour refund policy after your order is made. However, refunds can not be made after this time because we may have already begun your order.

DAMAGES & ISSUES:

If your order is delivered to you damaged or you receive the wrong item, please notify us immediately at theprettypinkstudio@gmail.com. We will send you instructions on how to return your package. Please note that we are not responsible for lost items due to incorrect shipping addresses, stolen packages, or return postage.

EXCHANGES:

Please let us know if you are unsatisfied with your order and prefer to exchange it for another item. We will not accept returns or exchanges without you contacting us first, and please let us know which item you like in advance.

THE FOLLOWING ARE NON-REFUNDABLE:

  • Custom illustrations
    • Incorrect mailing address
    • Late deliveries
    • Personalized items
    • Sale items or gift cards